Refund Policy
Last Updated: September 22, 2026
1. Scope
This Refund Policy applies to Guesterra subscriptions, Founding Access subscriptions, Credits, and other paid access to the Guesterra Platform.
It forms part of our Terms of Service.
Payments are processed by Freemius acting as Merchant of Record. Refund requests and approved refunds are therefore also subject to the applicable Freemius Terms and Conditions of Sale and transaction procedures.
2. Refund Eligibility
If you change your mind about your purchase and have not yet accessed or used the paid Platform, you may request a refund within 14 days of the purchase date.
Refund requests submitted within 14 days after the paid Platform has been accessed or used are considered on a case-by-case basis and may be approved or declined at our discretion, except where a refund is required by applicable law.
Refunds may also be issued where:
the same charge was processed more than once;
an incorrect amount was charged;
a refund is required by applicable law; or
Guesterra approves a refund in another exceptional case.
Requests submitted more than 14 days after the purchase date are generally not eligible for a refund unless required by applicable law or expressly approved as an exception.
Access, Use, and Consumptive Credits
Access or use of the paid Platform includes, without limitation:
accessing paid Platform functionality after purchase;
accessing, revealing, copying, or exporting paid podcast contact information;
generating or using a paid output;
scheduling, launching, or sending Initial Outreach;
consuming Credits for an AI-powered or other paid Platform action.
Once Credits have been consumed, the corresponding service has been delivered and those consumed Credits are non-refundable.
Where a refund is considered after some Credits have been consumed, any approved refund may be limited to unused Credits in accordance with the applicable Freemius terms and product settings.
We may review account and Credit activity to determine whether and how the paid Platform has been accessed or used.
4. Cancellations and Renewals
You may cancel your subscription at any time.
Cancellation prevents future renewals but does not automatically create a refund for:
the current paid billing period;
a partially used subscription period;
consumed or unused Credits;
unused features;
limited read-only access after the subscription ends.
We do not provide prorated refunds for unused days remaining in a billing period.
Failure to cancel before a renewal date does not automatically make the renewal charge refundable. Any request concerning a renewal charge remains subject to this Refund Policy, the applicable Freemius terms, and mandatory law.
Previously approved Follow-Ups may continue according to their existing schedule after cancellation, expiry, non-renewal, or a failed renewal payment, as described in our Terms of Service.
5. Founding Access
Founding Access is a recurring pre-launch subscription and is subject to the same refund and cancellation rules described in this Policy.
Features and workflows may change during the Founding Access period as the Platform is tested and improved.
A change, limitation, adjustment, or removal of a pre-launch feature does not automatically create a right to a refund, provided that the Platform remains materially available for its intended purpose.
Dissatisfaction with results does not, by itself, create a right to a refund.
Guesterra does not guarantee podcast bookings, replies, interviews, email delivery, inbox placement, leads, revenue, or other business outcomes.
6. Suspended or Terminated Accounts
Accounts suspended or terminated for violating our Terms of Service are generally not eligible for a refund.
This includes suspension or termination related to:
spam or unlawful outreach;
misuse of podcast or contact data;
fraud or unauthorized account use;
attempts to bypass Credits, billing, or Platform limits;
violations of third-party rights;
other abusive or prohibited activity.
This does not limit any rights that cannot legally be excluded.
7. Requesting a Refund
To request a refund, contact us at support@guesterra.co or submit the request through the applicable Freemius customer or transaction portal.
Please include:
the email address associated with your Guesterra account;
the date and amount of the charge;
the relevant invoice, receipt, or transaction reference, where available;
a brief explanation of the request.
Submitting a request does not guarantee that a refund is available. We may request additional information reasonably necessary to verify the payment, account ownership, Platform usage, Credit consumption, and eligibility.
Approved refunds will be processed by Freemius to the original payment method. The time required for the refund to appear may depend on the payment method, financial institution, and payment provider.
Nothing in this Refund Policy limits any right that cannot legally be excluded or restricted under applicable law.