Terms of Service
Last Updated: August 5, 2026
1. Agreement, Eligibility, and Accounts
These Terms of Service (“Terms”) form a legally binding agreement between you and Guesterra, a product operated by GORAN GRMUSA PR KANCELARIJSKO ADMINISTRATIVNE USLUGE MR.GUD IN INDJIJA (“Guesterra,” “we,” “us,” or “our”).
These Terms govern your access to and use of the Guesterra website, application, software, features, integrations, data, and related services, collectively referred to as the “Platform.”
By creating an account, subscribing, connecting an email account, clicking an acceptance button, or otherwise using the Platform, you confirm that you have read and agree to these Terms and our Privacy Policy.
If you do not agree, you must not use the Platform.
Guesterra is intended for professional and business-related use. You must be at least 18 years old and legally able to enter into this agreement.
If you use Guesterra on behalf of a company, agency, client, employer, or other organization, you confirm that you have authority to act on its behalf and bind it to these Terms.
You agree to provide accurate account information, keep your login credentials secure, and notify us promptly if you suspect unauthorized access. You are responsible for activity conducted through your account and by users you authorize.
You may not create multiple accounts to avoid billing obligations, Credits, usage limits, suspension, or other Platform controls.
2. About Guesterra
Guesterra is a human-guided B2B software platform for personalized podcast guest outreach.
The Platform may provide:
Client and Campaign creation;
podcast discovery and match recommendations;
podcast and professional contact information;
AI-assisted pitch and subject-line drafting;
user-approved Initial Outreach;
approved Follow-Up sequences;
reply tracking and classification;
suggested response drafts;
Campaign and outreach management tools.
A “Client” is a person, brand, company, or other profile being positioned for podcast appearances.
A “Campaign” is a specific outreach angle, topic, or positioning direction created for a Client.
Guesterra is not a podcast booking agency, public relations agency, media placement service, podcast marketplace, bulk-email product, or autonomous outreach agent.
You remain responsible for selecting recipients, reviewing recommendations, checking facts, approving messages, managing replies, and deciding how the Platform is used.
Guesterra does not guarantee podcast bookings, replies, interviews, media placements, email deliverability, inbox placement, audience reach, revenue, leads, or other business outcomes.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your internal professional or business purposes.
3. Plans, Billing, Renewals, and Refunds
3.1 Plans and Pricing
We may offer individual plans, Agency plans, Founding Access, promotional access, discounts, and optional software features.
The applicable plan page, offer page, checkout, or account page will describe:
pricing;
billing frequency;
included Credits;
account or workspace limits;
included features;
connected email account limits;
promotional or Founding Access benefits.
If there is a conflict between these Terms and the commercial details displayed at checkout, the checkout details apply to that purchase, except where these Terms or mandatory law provide stronger rights.
3.2 Merchant of Record
Purchases may be processed by a third-party checkout provider acting as Merchant of Record.
Where a Merchant of Record is used, it may be the seller of record for the transaction and may handle payment processing, billing, invoices, taxes, subscription administration, refunds, fraud prevention, and payment disputes.
Your purchase may also be subject to the Merchant of Record’s buyer terms and refund procedures.
Guesterra does not receive or store full payment card numbers.
3.3 Automatic Renewal
Subscriptions automatically renew for the billing period selected at checkout unless cancelled before the next renewal date.
You authorize the applicable Merchant of Record or payment provider to charge the payment method associated with your subscription.
You may cancel at any time. Unless otherwise stated at checkout or required by law, cancellation takes effect at the end of the current paid billing period.
3.4 Price and Plan Changes
We may change prices, features, Credits, or plan limits.
Changes to an active paid subscription will not take effect before reasonable advance notice is provided where required by law or payment-provider rules.
You may cancel before a change takes effect if you do not wish to continue under the updated terms.
3.5 Failed Payments
If a renewal payment fails, the Merchant of Record may retry the payment or send payment-related notices.
After the previously paid billing period ends, we may restrict the account to the limited access described in Section 6.4.
Follow-Ups that were already approved and scheduled during the paid subscription will continue as described in Section 6.3.
You remain responsible for valid unpaid amounts.
3.6 Refunds
Refund eligibility and refund requests are governed by our separate Refund Policy, the applicable Merchant of Record’s procedures, and mandatory law.
Cancellation does not automatically create a refund for the current billing period.
3.7 Founding Access
Founding Access is a limited, recurring pre-launch software subscription offered under the pricing and conditions shown on the Founding Access page or at checkout.
Founding Access may include limited or evolving product functionality, usage allowances, Credits, onboarding support, and launch-related benefits. Any benefit linked to participation or feedback is subject to the conditions communicated on the offer page or directly to the participant.
Features and workflows may change during the pre-launch period as the Platform is tested and improved.
Founding Access renews monthly until cancelled or until the Founding Access period ends.
We will notify participants before the Founding Access period ends and explain the available public plans and any applicable founding-user benefits.
Participants will not be moved to a higher-priced public plan without advance notice and any consent required by applicable law or payment-provider rules.
Founding Access is not an investment. It does not provide equity, ownership, voting rights, revenue share, rights to future profits, or any other ownership interest in Guesterra.
4. Credits and Usage Limits
“Credits” are Platform usage units included with a subscription or granted through an approved promotion.
Unless the applicable plan description states otherwise:
sending one Initial Outreach email consumes one Credit;
approved Follow-Ups within the related outreach sequence do not consume additional Credits;
Credits are allocated for the applicable billing period;
unused Credits expire at the end of that billing period and do not roll over;
Credits have no cash value and cannot be sold, transferred, exchanged, or redeemed for money.
Promotional or feedback-related Credits may have separate conditions or expiration dates communicated when they are granted.
We may apply reasonable technical, sending, deliverability, or abuse-prevention limits in addition to the available Credit allowance.
We may restrict sending where reasonably necessary to protect recipients, email deliverability, provider compliance, Platform security, or legal compliance.
5. Agency Accounts
An “Agency Account” is a shared workspace used by an agency or team to manage Clients, Campaigns, outreach, connected sender accounts, and a shared Credit allowance.
The applicable Agency plan will state the number of included team members and connected email accounts. Inviting an included team member does not create a separate individual subscription.
Credits allocated to an Agency Account form one shared pool available to authorized Agency Members, subject to plan and Platform limits.
The Agency Owner is responsible for:
payment of the Agency subscription;
inviting and removing Agency Members;
ensuring that Agency Members comply with these Terms;
ensuring that the Agency has authority to process Client information;
ensuring that each member is authorized to connect and use their email account;
activity conducted within the Agency Account.
Clients, Campaigns, outreach records, replies, and related information created within an Agency Account remain associated with that workspace.
If an Agency Member is removed, their access ends, but the Agency Account may retain Clients, Campaigns, outreach records, and related data created or managed by that member.
The Agency Owner may manage or request reassignment of that information, subject to available Platform functionality.
The Agency Owner and authorized members may access workspace information according to their permissions.
6. Connected Email Accounts and Outreach
6.1 Email Authorization
By connecting an email account, you authorize Guesterra and its email integration providers to process information necessary to provide email-related Platform features.
This may include:
sending Initial Outreach that you approve;
sending Follow-Ups included in an approved sequence;
processing Guesterra-created or Guesterra-managed email threads;
detecting replies and bounces;
displaying relevant messages;
classifying replies;
generating suggested reply drafts;
updating Campaign records and statuses.
Further details are provided in our Privacy Policy.
6.2 User Approval
Guesterra does not independently choose recipients or send Initial Outreach without your approval.
AI-assisted pitches and suggested replies must be reviewed and approved by you before they are sent.
When you approve an outreach sequence, the associated Follow-Ups may be sent automatically according to the schedule included in that approved sequence.
You are responsible for checking recipients, content, claims, tone, timing, and legal compliance before approving outreach.
6.3 Previously Approved Follow-Ups
If your subscription is cancelled, expires, is not renewed, or a renewal payment fails, Follow-Ups already approved as part of outreach launched during the paid subscription will continue according to their existing approved schedule until that sequence is completed.
No new Follow-Ups will be added after paid access ends, and the existing schedule will not be extended beyond the sequence previously approved by the user.
In normal operation, any remaining Follow-Ups are completed within approximately seven business days after paid access ends.
We may pause or cancel Follow-Ups where:
the connected email account is disconnected or restricted;
the user withdraws approval or stops the sequence;
the recipient replies, opts out, or requests no further contact;
the account is suspended or terminated for a violation of these Terms;
sending would violate applicable law, recipient rights, or provider policies;
a technical or provider issue prevents sending;
continuing the sequence would create a material security, abuse, or deliverability risk.
6.4 Limited Access After Subscription End
After paid access ends, the account may remain available in a limited, read-only state for approximately 30 days.
During this period, you may view existing Clients, Campaigns, outreach activity, statuses, replies, and other previously created information where available.
You may not:
begin new podcast searches;
create or launch new outreach;
create or schedule new Follow-Up sequences;
use new Credits;
generate new paid outputs;
perform new pipeline or Campaign actions;
use other paid creation or sending features.
The purpose of this limited-access period is to allow you to review previously created work and resume from your existing account if you renew your subscription.
Limited access does not mean that the account or its data has been deleted. Account deletion is handled under our Privacy Policy.
6.5 Your Responsibilities
You confirm that you have the right to connect and use any email account linked to Guesterra.
You are responsible for:
all outreach sent through your connected account;
maintaining your sender reputation;
complying with your email provider’s rules;
reviewing recipients before sending;
respecting unsubscribe, objection, and do-not-contact requests;
ensuring that your use complies with applicable privacy, anti-spam, electronic communications, advertising, and consumer-protection laws.
We do not guarantee email delivery, inbox placement, avoidance of spam filters, replies, or recipient engagement.
7. User Content, AI Features, and Podcast Data
7.1 User Content
“User Content” means information and materials that you enter, upload, approve, send, or manage through Guesterra, including Client profiles, Campaign information, pitch content, emails, replies, links, instructions, and feedback.
You retain ownership of your User Content.
You grant Guesterra a limited, worldwide, non-exclusive, royalty-free license to host, store, process, format, transmit, and display User Content only as reasonably necessary to:
provide and operate the Platform;
provide AI-assisted features;
send and manage approved outreach;
process replies;
maintain security and prevent abuse;
provide support;
comply with legal obligations.
You confirm that you have the rights, permissions, and lawful basis necessary to provide and use your User Content.
7.2 AI-Assisted Features
AI-generated drafts, classifications, scores, recommendations, and other outputs are assistive tools.
AI outputs may be inaccurate, incomplete, generic, outdated, or unsuitable.
You are responsible for:
reviewing outputs before use;
checking factual claims;
editing content where appropriate;
ensuring that messages are lawful and not misleading;
deciding whether an output should be used or sent.
Guesterra does not make legally or similarly significant decisions on your behalf through AI features.
7.3 Podcast Data
Podcast information may be supplied by licensed data providers, podcast directories, public websites, or other professional and business sources.
We do not guarantee that podcast data, contact details, categories, audience estimates, publishing information, or recommendations are complete, current, accurate, or suitable for your intended use.
Podcast and contact information is provided as part of Guesterra’s broader outreach workflow. You may not scrape, extract, resell, redistribute, or use it as a standalone contact database.
8. Outreach Compliance and Acceptable Use
You are responsible for ensuring that your use of Guesterra complies with the laws and rules applicable to you, your recipients, and your Campaigns.
You must:
have an appropriate lawful basis for outreach where required;
identify yourself accurately;
avoid false or misleading subject lines and claims;
include required sender or opt-out information;
respect objections, opt-outs, and do-not-contact requests;
use professional contact information responsibly.
You must not:
send spam or unlawful unsolicited communications;
use Guesterra for bulk or indiscriminate email campaigns;
impersonate another person or misrepresent your authority;
use unlawfully obtained data;
harass, threaten, deceive, defame, or discriminate against others;
infringe privacy, confidentiality, intellectual-property, or other rights;
upload malware or harmful code;
access another account without authorization;
bypass Credits, usage limits, billing controls, or security measures;
scrape, harvest, copy, export, or resell Platform or podcast data;
reverse engineer or attempt to extract source code, prompts, models, scoring logic, or internal systems;
use Guesterra to build, train, or improve a competing product;
overload, disrupt, attack, or probe the Platform;
use the Platform for unlawful, fraudulent, or abusive purposes.
We may investigate suspected violations and restrict or suspend access where reasonably necessary.
9. Intellectual Property and Feedback
Guesterra and its licensors retain all rights in the Platform, including its software, workflows, interfaces, branding, databases, documentation, prompts, scoring methods, and underlying technology.
Except for the limited right to use the Platform granted under these Terms, no rights are transferred to you.
You may not copy, reproduce, modify, distribute, sublicense, sell, or commercially exploit the Platform or any substantial part of it except as expressly permitted.
If you provide suggestions, ideas, feature requests, bug reports, or other feedback, you grant Guesterra a perpetual, worldwide, non-exclusive, royalty-free right to use that feedback to develop, operate, and improve the Platform.
Feedback does not include your confidential User Content and does not create a right to compensation unless we expressly agree otherwise.
We may choose to provide promotional Credits, discounts, or other benefits for particular feedback activities. Such benefits are governed by the conditions communicated when offered.
10. Third-Party Services and Relationships
The Platform depends on third-party services, including email integrations, data providers, AI services, hosting, infrastructure, authentication, workflow systems, and payment services.
Third-party services may be subject to separate terms and privacy policies.
We are not responsible for outages, delays, API changes, account restrictions, data inaccuracies, provider-policy changes, or other failures caused by third-party services, except where applicable law requires otherwise.
Guesterra is not a party to any interview, booking, sponsorship, paid appearance, publication, client agreement, or other arrangement between you and a podcast, host, network, agency, client, sponsor, or other third party.
You are responsible for evaluating and managing those relationships and resolving any related dispute.
11. Suspension and Termination
You may stop using Guesterra and cancel your subscription at any time.
We may suspend, restrict, or terminate an account where we reasonably believe that:
these Terms have been breached;
payment obligations have not been met;
the account is being used fraudulently or without authorization;
outreach violates law, recipient rights, or provider rules;
the account is sending spam or abusive communications;
Platform data or contact information is being misused;
use creates a material security, deliverability, legal, or operational risk;
suspension or termination is required by law or a service provider.
Where reasonable, we may provide notice and an opportunity to correct the issue. Immediate action may be taken where necessary to prevent harm, abuse, fraud, unauthorized access, or legal risk.
Termination for breach does not create a right to a refund.
When access ends:
the right to use paid features and unused Credits ends;
new outreach cannot be created or sent;
previously approved Follow-Ups may continue as described in Section 6.3;
limited read-only access may be provided as described in Section 6.4;
data is retained or deleted according to our Privacy Policy.
Sections that by their nature should continue after termination will survive, including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, governing law, and general terms.
12. Disclaimers, Liability, and Indemnification
12.1 Service Provided as Available
To the fullest extent permitted by law, the Platform, AI outputs, podcast data, recommendations, contact information, analytics, and integrations are provided on an “as is” and “as available” basis.
We do not warrant that the Platform will always be available, uninterrupted, secure, error-free, or suitable for every use.
Nothing provided through Guesterra constitutes legal, tax, regulatory, or compliance advice.
12.2 Limitation of Liability
To the fullest extent permitted by law, Guesterra and its owners, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, revenue, opportunity, data, goodwill, or reputation.
This includes losses resulting from:
inaccurate podcast or contact data;
AI-generated errors;
email deliverability or sender-reputation issues;
third-party service failures;
unauthorized or unlawful outreach;
disputes with podcast hosts, Clients, agencies, networks, or other third parties;
failure to obtain bookings, replies, interviews, or business results.
To the fullest extent permitted by law, Guesterra’s total aggregate liability arising from the Platform or these Terms will not exceed the greater of:
the amount paid for Guesterra during the 12 months before the event giving rise to the claim; or
EUR 100.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
12.3 Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Guesterra and its owners, employees, contractors, and service providers from claims, losses, damages, liabilities, and reasonable legal costs arising from:
your use of the Platform;
your User Content or outreach;
activity conducted through your account or Agency Account;
your breach of these Terms;
your violation of law, provider rules, or third-party rights;
your interactions or disputes with recipients or other third parties.
13. Governing Law, Changes, and General Terms
These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-law principles.
Unless mandatory law requires otherwise, disputes relating to these Terms or the Platform will be subject to the competent courts in Belgrade, Serbia.
Nothing in these Terms limits any non-waivable rights or protections available under applicable law.
We may update these Terms as the Platform, our commercial terms, or legal requirements change.
If a change is material, we may provide notice by email, through the Platform, or on our website before the updated Terms take effect.
Continued use after the updated Terms take effect means that you accept them. If you do not agree, you must stop using the Platform and cancel your subscription.
These Terms, together with the Privacy Policy, Refund Policy, checkout terms, and any expressly applicable plan or order terms, form the entire agreement between you and Guesterra regarding the Platform.
If any provision is found unenforceable, the remaining provisions will remain in effect.
Failure to enforce a provision is not a waiver of that provision.
You may not assign these Terms without our prior written consent. We may assign them as part of a merger, restructuring, sale, or transfer of the Guesterra business.
We are not liable for delay or failure caused by circumstances beyond our reasonable control, including Internet or infrastructure outages, cyberattacks, natural disasters, governmental actions, or third-party provider failures.
Nothing in these Terms creates a partnership, employment, fiduciary, franchise, or joint-venture relationship between you and Guesterra.
For support, questions, or legal notices, contact us at support@guesterra.co