Terms of Service
Last Updated: June 2026
1. Introduction and Acceptance
1.1 Parties
These Terms of Service ("Terms") form a legally binding agreement between you and Norrin Radd, the operator of the Guesterra brand ("Guesterra", "we", "us", or "our"), and govern your access to and use of the Guesterra website, application, platform, services, software, tools, data, integrations, AI-assisted features, and related services.
1.2 Acceptance
By clicking “Accept”, “Sign Up”, “Subscribe”, “Connect Inbox”, or similar confirmation, or by accessing or using the Guesterra platform, website, app, or related services, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use Guesterra.
1.3 Professional, Promotional, and Business-Related Use
Guesterra is intended for users who use the platform in connection with professional, promotional, entrepreneurial, author, coaching, consulting, expert-positioning, marketing, agency, PR, business, or similar lawful outreach purposes.
Guesterra is not intended for minors or purely personal household use.
Nothing in these Terms limits any non-waivable consumer rights that may apply to you under applicable law.
1.4 Eligibility
You must be at least 18 years old to use Guesterra. By creating an account or using the platform, you represent and warrant that you are at least 18 years old.
You may not use Guesterra if you are prohibited from doing so under applicable law, if you are located in a sanctioned or restricted jurisdiction, or if we previously suspended or terminated your access for breach unless we approve your return in writing.
1.5 Authority
If you use Guesterra on behalf of a company, agency, client, employer, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
1.6 Changes to Terms
We may update these Terms from time to time. If we make material changes, we may notify you by email, in-app notice, website notice, or another reasonable method.
Your continued use of Guesterra after the updated Terms become effective means that you accept the updated Terms. If you do not agree, you must stop using Guesterra and cancel your subscription.
2. Definitions
Account means your registered Guesterra account.
Agency Account means an account type that allows an Agency Owner to invite Agency Members as paid seats.
Agency Member means a user invited by an Agency Owner to access Guesterra under the Agency subscription.
Agency Owner means the user or entity that controls the Agency subscription and pays for Agency Members.
AI Features means assistive artificial intelligence and machine learning features, including pitch generation, subject line generation, pitch validation, podcast scoring, rationale generation, search-parameter generation, follow-up drafting, reply classification, and reply suggestion drafting.
Campaign means a specific podcast outreach angle, topic, positioning direction, or campaign created for a Client.
Client means the person, brand, business, founder, author, expert, company, executive, consultant, coach, or other profile being pitched as a podcast guest. Clients are profile records created and managed by users. Clients do not log into Guesterra unless they separately create their own Account.
Connected Inbox means the Gmail account or other email account connected to Guesterra by a user or Agency Member.
Credits means usage units allocated per user per billing period and consumed when sending initial outreach emails or other credit-based actions specified by us.
Follow-Up means an email scheduled after an initial outreach email as part of a Guesterra-approved sequence.
Gmail Integration means the connection between your Gmail account and Guesterra through Google OAuth, Unipile, or another email integration provider, enabling Guesterra to send approved outreach and process replies from your Connected Inbox.
Initial Outreach means the first outreach email sent to a podcast contact through Guesterra.
Output means any content, suggestion, classification, score, rationale, recommendation, draft, subject line, follow-up, reply suggestion, or other output generated or assisted by AI Features.
Platform means the Guesterra SaaS platform, including the web application, website, app subdomain, APIs, features, tools, workflows, data, integrations, and related services.
Podcast Data means information about podcasts obtained from third-party podcast data providers, public or business sources, or related integrations, including podcast names, descriptions, host names, contact emails, categories, topics, language, recent episode data, website links, social links, audience estimates, listener ranges, popularity indicators, and other metadata.
User Content means all data, information, text, answers, materials, emails, edits, links, claims, instructions, and content that you provide, input, approve, generate, send, or manage through Guesterra, including Client profiles, Campaign answers, pitch edits, outreach emails, replies, and feedback.
3. The Platform and Its Limitations
3.1 What Guesterra Is
Guesterra is a human-guided podcast outreach strategy platform.
It provides tools, workflows, AI-assisted drafting, podcast discovery through third-party data providers, podcast fit scoring, recommendations, email outreach management, reply tracking, reply classification, suggested replies, and lightweight campaign analytics.
3.2 What Guesterra Is Not
Guesterra is not:
an autonomous AI outreach agent;
a guaranteed podcast booking service;
a public relations agency;
a media placement service;
a podcast marketplace;
a podcast hosting platform;
a spam automation tool;
a legal compliance advisor;
a provider of guaranteed email deliverability;
a guarantee of podcast appearances, replies, revenue, or business results.
3.3 Human-Guided, Not Autonomous
You remain in control of all material decisions.
Guesterra provides assistive tools and AI Features. You determine strategy, review all AI-generated Output, approve all content, select podcasts, decide when to send outreach, decide whether to send follow-ups, review replies, and decide how to respond.
Guesterra does not independently decide who to contact, what to send, when to send, how to respond, or whether a campaign should run.
Guesterra does not automatically book podcast appearances or manage campaigns autonomously.
3.4 No Guaranteed Outcomes
Guesterra does not guarantee:
podcast bookings, appearances, or interviews;
replies from podcast hosts;
positive responses;
media placements;
email deliverability;
inbox placement;
avoidance of spam folders;
accuracy or completeness of Podcast Data;
accuracy or suitability of AI-generated Output;
audience size, reach, or listener estimates;
revenue, growth, leads, sales, reputation improvement, or commercial outcomes;
continued availability of any specific data provider, feature, integration, or data field.
Your results depend on many factors outside our control, including your positioning, targeting decisions, email content, sender reputation, recipient behavior, podcast host preferences, market conditions, provider availability, and compliance with applicable laws.
4. Demo Calls and No Free Trial
4.1 Demo Calls
We may offer free live demo calls, walkthroughs, or product presentations outside the Platform. A demo call may show how Guesterra works, answer questions, or explain available features.
A demo call does not create a free trial, subscription, entitlement, guarantee, or right to access paid features unless expressly stated in writing.
4.2 No Self-Serve Free Trial in V1
Unless we expressly offer one later, Guesterra does not include a self-serve free trial in V1.
Access to the core Platform is payment-gated or provided through an approved discount, coupon, founding access, beta access, or other access arrangement.
5. Account Registration
5.1 Registration Methods
You may register for an Account using:
Google OAuth, including sign-in with your Google account;
email and password authentication, if and when implemented;
another authentication method we make available.
5.2 Account Information
You agree to provide accurate, current, and complete information during registration and to update it promptly if it changes.
5.3 Account Security
You are responsible for safeguarding your login credentials and for all activity under your Account.
You agree not to share your credentials with unauthorized persons. You must notify us promptly if you become aware of unauthorized access, suspected misuse, or a security breach.
5.4 One Account Per User
You may not create multiple accounts to circumvent usage limits, credit limits, billing obligations, access restrictions, suspension, termination, or other Platform controls.
Violation of this section may result in suspension or termination of all related accounts.
6. Subscriptions, Billing, and Payments
6.1 Payment-Gated Access
Guesterra is payment-gated unless we expressly provide free, discounted, beta, founding, promotional, or manually approved access.
You must select a plan and complete checkout, or receive an approved access arrangement, before accessing the core workflow.
6.2 Payment Provider
Payments are expected to be processed by Paddle, or another designated third-party payment provider, which may act as Merchant of Record.
By providing payment information, you agree to the applicable payment provider terms.
Guesterra does not intentionally store full credit card numbers.
6.3 Subscription Plans
We may offer plans including Pro, Consigliere, Agency, founding access, beta access, promotional access, or other plans.
Plan features, pricing, credit allocations, seat limits, included calls, reporting, access rights, and usage limits are described on our pricing page, checkout page, order form, account page, or another written plan description.
6.4 Automatic Renewal
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
You authorize our payment provider to charge your payment method on a recurring basis until you cancel or your subscription otherwise ends.
6.5 Fees and Price Changes
We may change subscription fees, seat fees, plan features, or included limits.
Where a price change affects your active paid subscription, we will provide reasonable notice before the change takes effect where required by law or payment provider rules.
If you do not agree to the new price, you may cancel before the change takes effect.
6.6 Failed Payments
If your payment method fails, we or our payment provider may retry the payment.
We may suspend, restrict, downgrade, or terminate access to paid features until payment is successfully processed.
You remain responsible for unpaid amounts.
6.7 Taxes
You are responsible for applicable taxes, duties, levies, and similar obligations.
Our payment provider may calculate, collect, and remit taxes where required by law. Where reverse charge, self-assessment, or similar rules apply, you are responsible for reporting and paying the relevant tax.
7. Refund Policy
7.1 General Rule
Unless otherwise required by applicable law, payments are non-refundable.
This includes subscription fees, seat fees, used credits, unused credits, founding access fees, beta access fees, promotional fees, and other amounts paid for Guesterra.
7.2 24-Hour Refund Request Window
You may request a refund within 24 hours after a payment is processed, provided that no material use of the Platform occurred during that period.
Any refund is subject to review, applicable law, payment provider rules, and our discretion.
7.3 Material Use
Material use may include, without limitation:
connecting an inbox;
creating or completing a Client profile;
creating a Campaign;
generating AI-assisted pitch content, follow-ups, reply suggestions, scores, rationales, search parameters, or recommendations;
viewing, using, copying, exporting, or relying on Podcast Data or contact data;
creating podcast lists;
sending test emails;
sending Initial Outreach;
scheduling or sending Follow-Ups;
using Credits;
accessing premium partner or network tag details;
booking or attending a strategy call;
receiving a written report or other plan-specific service.
7.4 Refund Requests
Refund requests must be sent to support@guesterra.co or submitted through another refund process we provide.
Approval of a refund in one case does not create an obligation to approve future refunds.
7.5 Mandatory Rights
Nothing in these Terms limits any non-waivable refund, cancellation, chargeback, or consumer rights you may have under applicable law.
8. Payment Disputes and Chargebacks
8.1 Contact Us First Where Reasonable
If you believe a charge was made in error, you should contact us at support@guesterra.co as soon as reasonably possible so we can review the issue.
This does not limit any non-waivable rights you may have under applicable law, payment provider rules, or payment card rules.
8.2 Chargebacks and Payment Disputes
If you initiate a chargeback, payment dispute, reversal, or similar payment challenge, we may suspend or restrict your access to paid features while the dispute is being reviewed.
We may also pause scheduled Follow-Ups, block new outreach, suspend Credits, or limit access where reasonably necessary to protect Guesterra, our payment provider, users, recipients, or the Platform.
8.3 Reversed or Fraudulent Payments
If a payment is refunded, reversed, charged back, disputed, or found to be fraudulent, we may revoke the related subscription access, Credits, promotional access, affiliate commissions, discounts, or other entitlements associated with that payment.
8.4 Abusive Payment Disputes
We reserve the right to suspend or terminate accounts that engage in abusive, fraudulent, repeated, or bad-faith payment disputes.
Termination for abusive or fraudulent payment activity does not entitle you to a refund.
9. Discount, Founding User, Beta, and Promotional Access
9.1 Discount and Promotional Access
If you receive access through a discount code, coupon, 100 percent-off coupon, or similar promotional access, the terms of that access, including duration, renewal, payment method requirements, and conversion to paid access, will be as communicated at checkout or at the time of redemption.
Whether a payment method is required for a 100 percent-off coupon may depend on the payment provider flow.
9.2 Founding and Beta Access
Founding or beta access may be offered for a limited period, expected to be approximately 30 to 45 days unless otherwise communicated.
Founding and beta features may be incomplete, experimental, limited, unstable, or subject to change.
9.3 Grandfathered and Discounted Pricing
Discounted, founding, promotional, or grandfathered pricing remains available only while your subscription remains active and in good standing.
If you cancel, fail to pay, downgrade, allow your subscription to lapse, or lose access, you may lose the discounted, founding, promotional, or grandfathered price.
If you later resubscribe, we may require you to subscribe at the then-current standard price.
10. Credits and Usage
10.1 Credit Allocation
Credits are allocated per user per billing period based on your subscription plan.
Credits are not shared between users, including within an Agency.
10.2 Credit Consumption
Unless otherwise stated, only sending an Initial Outreach email consumes Credits.
The following do not consume Credits in V1:
Follow-Up 1;
Follow-Up 2;
manual outbound replies;
AI-suggested replies;
pitch template generation;
pitch text regeneration;
reply classification;
podcast scoring;
suggested response drafting.
10.3 Credit Expiration
Credits expire at the end of each billing period and do not roll over to the next period unless we expressly state otherwise.
10.4 No Overage or Top-Ups in V1
When you exhaust your Credits, you cannot send additional Initial Outreach emails until your next billing cycle begins or you change to a plan that allows additional outreach.
There is no overage billing or credit top-up functionality in V1 unless introduced later.
10.5 No Cash Value
Credits are usage units only.
Credits are not money, property, stored value, gift cards, cash equivalents, or currency.
Credits have no cash value and may not be refunded, transferred, exchanged, sold, or redeemed for money or other consideration.
10.6 Sending Warnings and Limits
We may display sending warnings, daily usage warnings, deliverability warnings, or other limits to reduce risk.
We may impose hard limits if reasonably necessary for security, provider compliance, deliverability protection, legal risk, abuse prevention, or platform protection.
11. Agency Plan
11.1 Agency Structure
The Agency plan allows the Agency Owner to invite additional users as paid Agency Members.
Each Agency Member may have:
their own user account and login credentials;
their own Connected Inbox;
their own credit pool;
their own Clients and Campaigns;
their own outreach records, replies, and statuses.
11.2 Agency Owner Responsibility
The Agency Owner is responsible for:
paying for all Agency Member seats;
ensuring that Agency Members comply with these Terms;
all activity conducted by Agency Members under the Agency Account;
ensuring that the agency has the right to process Client data;
ensuring that each Agency Member has the right to connect and use their Connected Inbox;
managing Agency Member access.
11.3 Agency Owner Visibility and Access
Agency Owner visibility may include seat-level administrative information such as seat status, remaining Credits, and usage information.
Where implemented or made available through manual operational support, the Agency Owner may access, review, manage, or request reassignment of data created by Agency Members under the Agency Account, including Clients, Campaigns, outreach records, and related data.
The exact visibility and self-service controls available to Agency Owners may depend on the current product version.
11.4 Removal of Agency Members
If an Agency Member is removed:
their access to the Agency Account may be immediately terminated;
their data remains under the Agency Account;
they cannot regain access to that data by subscribing individually;
the Agency Owner may request access, reassignment, or operational handling of that data, subject to the current product capabilities and our reasonable procedures;
reassignment of Clients or Campaigns may be a manual operational process and may not be available as a self-service feature in V1.
11.5 Agency Member Data
Data created by an Agency Member within the scope of an Agency Account is controlled by the Agency Owner, subject to applicable law, the Privacy Policy, and any contractual obligations between the Agency Owner and the Agency Member or Client.
12. Gmail Integration and Email Sending
12.1 Authorization
By connecting your Gmail account or other email account to Guesterra, including through Google OAuth and Unipile, you authorize Guesterra and its relevant service providers to access, process, send, receive, monitor, and manage email data as necessary to provide the Platform features.
This may include:
sending outreach emails from your Connected Inbox as initiated and approved by you;
scheduling and sending Follow-Ups as configured and approved by you;
accessing, reading, and processing Guesterra-created or Guesterra-managed email threads;
detecting and classifying inbound replies;
drafting suggested replies;
displaying relevant sent and received messages in the Guesterra inbox view;
updating Campaign statuses and analytics;
maintaining operational, security, and audit records.
12.2 Scope of Inbox Processing
Guesterra is designed to process only Guesterra-created or Guesterra-managed threads.
We do not intentionally read, store, analyze, index, or process unrelated general inbox content for product purposes.
Email providers and integration providers may technically transmit broader webhook data, metadata, or event signals. Guesterra uses server-side filtering and reasonable technical measures to retain only data related to Guesterra-created or Guesterra-managed threads, except transiently where technically necessary to receive, filter, route, or discard provider events.
12.3 Your Responsibility
You represent and warrant that you have the right to connect and use the email account you link to Guesterra.
You are solely responsible for:
the content of emails sent from your Connected Inbox through Guesterra;
compliance with email, privacy, anti-spam, and electronic communications laws;
compliance with your email provider’s terms and policies;
managing your own sender reputation;
reviewing recipients before sending;
honoring opt-outs, objections, and do-not-contact requests.
12.4 No Guarantee of Deliverability
We do not guarantee that emails sent through Guesterra will be delivered, land in the recipient’s primary inbox, avoid spam or junk folders, or generate replies.
Deliverability depends on factors outside our control, including your sender reputation, sending practices, domain configuration, email content, recipient behavior, provider policies, and spam filtering systems.
12.5 Revocation
You may revoke Guesterra’s access to your Gmail account through your Google account settings or through Platform controls where available.
Revoking access may disable email sending, Follow-Ups, reply tracking, inbox view, classification, analytics, and other email-related features.
13. Follow-Ups and Read-Only Access
13.1 Follow-Up Authorization
When you approve Initial Outreach and the associated sequence, you authorize Guesterra to schedule and send approved Follow-Ups from your Connected Inbox.
The default V1 sequence may include:
Follow-Up 1, approximately 3 weekdays after Initial Outreach;
Follow-Up 2, approximately 4 additional weekdays after Follow-Up 1.
Weekends may be excluded. Public holidays and regional calendars may not be considered in V1.
13.2 Reply Stops Pending Follow-Ups
Where technically supported, an inbound reply to the relevant Guesterra-managed thread may stop pending Follow-Ups for that podcast or contact.
You remain responsible for reviewing and managing scheduled Follow-Ups.
13.3 Follow-Ups During Read-Only Access
If you cancel your subscription or your paid subscription period ends, Follow-Ups that were approved and scheduled during an active paid subscription may continue during the 30-day read-only period, unless cancelled by you or disabled by us under these Terms.
This is intended to allow approved outreach flows to complete after you have already paid for the subscription period in which they were created.
During read-only access, you may not create new Campaigns, generate new AI Output, search for new podcasts, create new lists, send new Initial Outreach, approve new sequences, or perform other paid actions.
13.4 Abuse, Failed Payments, Chargebacks, and Legal Risk
We may pause, cancel, or block scheduled Follow-Ups if:
payment fails;
a chargeback or payment dispute occurs;
your Account is suspended or terminated;
we reasonably believe your outreach violates law, provider rules, these Terms, or recipient rights;
we reasonably believe your use creates spam, deliverability, security, legal, platform, or reputational risk;
your Connected Inbox is disconnected or restricted;
a third-party provider issue prevents sending.
13.5 Late Replies
If replies arrive during read-only access, they may be shown in the Platform where technically available, and they may also arrive directly in your Connected Inbox.
We do not guarantee that reply tracking, classification, analytics, or inbox display will remain fully available during or after read-only access.
14. Cancellation, Read-Only Access, and Termination
14.1 Cancellation by You
You may cancel your subscription at any time through the Platform, payment provider flow, or by contacting us where applicable.
Cancellation takes effect at the end of your current paid billing period unless otherwise shown at checkout or required by law.
14.2 Access Until End of Paid Period
Unless your Account is suspended or terminated for breach, non-payment, legal risk, abuse, provider issues, or another permitted reason, you will generally retain paid access until the end of the paid billing period.
14.3 30-Day Read-Only Period
After cancellation or subscription lapse, you may have time-limited read-only access for up to 30 days.
During read-only access, you may be able to view existing Clients, Campaigns, outreach records, statuses, sent emails, and late replies where technically available.
During read-only access, you may not:
create new Clients;
create new Campaigns;
search for new podcasts;
generate new podcast recommendations;
generate new AI Output;
create new lists;
send new Initial Outreach;
approve new Follow-Up sequences;
use Credits;
access paid features or premium functionality.
14.4 Read-Only Access Is Not Data Deletion
Read-only access is not the same as data deletion.
Data retention, deletion, and user rights are handled under our Privacy Policy and applicable law.
14.5 Termination by Us
We may suspend, restrict, limit, or terminate your Account if we reasonably believe that:
you breached these Terms;
you violated applicable law;
you violated third-party provider terms;
your payment failed;
your use creates legal, deliverability, security, provider, operational, or reputational risk;
you sent spam or abusive outreach;
you attempted unauthorized access;
you misused Podcast Data, contact data, partner tags, AI Output, or affiliate links;
your Account was used fraudulently or without authorization;
suspension or termination is necessary to protect Guesterra, other users, recipients, or third-party providers.
Termination for breach does not entitle you to a refund.
14.6 Effect of Termination
Upon termination, expiration, or loss of access:
your right to access paid features ends;
your right to send new outreach ends;
your right to use Credits ends;
scheduled Follow-Ups may be paused or cancelled;
read-only access may be provided or withheld as described in these Terms;
your User Content may be retained or deleted in accordance with our Privacy Policy;
provisions that by their nature should survive will survive.
15. User Content and AI Features
15.1 Your Content
You retain ownership of User Content you provide to Guesterra.
You grant Guesterra a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, store, display, format, analyze, and use User Content as necessary to:
provide the Platform services to you;
operate AI Features;
send and manage outreach;
process replies;
provide support;
secure, maintain, and troubleshoot the Platform;
prevent abuse;
comply with law;
improve the Platform, subject to our Privacy Policy and applicable data protection obligations.
15.2 Your Responsibility for User Content
You represent and warrant that:
you have all necessary rights, licenses, permissions, consents, and lawful bases to provide and use your User Content;
your User Content is accurate, lawful, and not misleading;
your User Content does not infringe intellectual property, privacy, publicity, confidentiality, contractual, or other third-party rights;
you have the right to provide information about any identifiable person included in your User Content;
your User Content does not contain unlawful, harmful, defamatory, discriminatory, abusive, or infringing material.
15.3 AI Features Are Assistive Only
AI Features are assistive tools.
They do not make decisions on your behalf.
You remain responsible for:
reviewing all AI-generated Output before use;
editing and approving pitch text, subject lines, Follow-Ups, and replies before sending;
verifying factual claims;
checking accuracy, tone, and appropriateness;
overriding AI classifications or suggestions where appropriate;
ensuring that all content you send complies with applicable law.
15.4 AI Output May Be Inaccurate
Due to the nature of AI and machine learning, Output may:
be inaccurate, incomplete, or misleading;
contain errors or omissions;
include generic or unsuitable language;
fail to reflect real people, facts, or circumstances;
require material human review and correction.
You should not rely on AI-generated Output as the sole source of truth or factual information.
15.5 Prohibited AI Use
You must not use AI Features to generate or distribute content that:
is unlawful, deceptive, misleading, or fraudulent;
infringes third-party rights;
impersonates another person without authorization;
is defamatory, harassing, abusive, hateful, or discriminatory;
promotes illegal activity;
violates these Terms;
violates our Acceptable Use rules;
violates applicable law or third-party rights.
15.6 No AI Model Training on Customer Data
Guesterra does not permit third-party AI providers to use your User Content or email content to train their general foundation models where supported by the provider’s applicable terms, settings, and contractual arrangements.
The exact technical and contractual position may depend on the AI providers used and their current terms, settings, and policies.
More detail may be provided in our Privacy Policy.
16. Podcast Data and Third-Party Data
16.1 Source of Podcast Data
Podcast Data is obtained from third-party podcast data providers, currently expected to include Podscan or an equivalent provider, and from public or business sources.
Guesterra does not own the underlying podcast catalogue and is not the original source of Podcast Data unless expressly stated.
16.2 No Guarantee of Accuracy
We do not guarantee the accuracy, completeness, freshness, availability, legality, deliverability, or usefulness of Podcast Data.
This includes:
host names;
contact emails;
podcast descriptions;
categories;
topics;
audience estimates;
listener ranges;
popularity indicators;
episode data;
social links;
website URLs;
guest format indicators;
publishing activity;
any other metadata provided by third-party sources.
16.3 Data May Change or Become Unavailable
Podcast Data fields, accuracy, pricing, availability, and functionality may change at any time due to changes in third-party provider APIs, provider terms, data sources, or provider policies.
We are not responsible for loss of functionality, data, or features resulting from third-party provider changes, except where applicable law requires otherwise.
16.4 Estimated Audience and Listener Range
Where audience estimates or listener ranges are displayed, they are estimates only.
They may be based on third-party provider data, provider-supplied signals, internal logic, or other available indicators.
They should not be treated as verified exact counts.
16.5 Booking Difficulty
Where booking difficulty badges or similar indicators are displayed, they are informational and directional only.
They do not guarantee that a podcast will accept or reject a guest, reply to outreach, book an interview, or publish an appearance.
17. Partner and Network Tags
17.1 Informational Partner and Network Data
Guesterra may display partner, network, relationship, appearance fee, discount, criteria, or internal note information for certain podcasts.
Examples may include:
guest appearance fee;
network discount available;
specific criteria required;
internal relationship note;
other free-text information.
17.2 Tier Visibility
Pro users may see locked teaser badges or limited partner/network indicators.
Consigliere users may see full tag details where included in the Plan.
17.3 No Guarantee
Partner or network tags do not mean that Guesterra owns the podcast, controls the podcast, guarantees access, guarantees a booking, guarantees a discount, guarantees acceptance, guarantees publication, or guarantees that any fee, discount, criteria, or relationship will remain available or accurate.
17.4 Assistance With Partner Discounts
For Consigliere users or other eligible users, Guesterra may, where applicable, help facilitate introductions, share partner information, communicate available discounts, or assist with access to partner or network opportunities.
Unless separately agreed in writing, this assistance is provided as a facilitation service only.
Guesterra does not guarantee that:
any podcast will accept you;
any discount will be available at the time of booking;
any host or network will honor a particular fee or rate;
any introduction will lead to a booking;
any appearance will be published;
any third party will perform as expected.
Any final arrangement, payment, appearance, interview, sponsorship, publication, or dispute remains between you and the relevant third party unless Guesterra expressly agrees in writing to be a contracting party.
18. No Party to Third-Party Arrangements
Guesterra is not a party to any relationship, agreement, negotiation, interview, booking, sponsorship, guest appearance, paid placement, affiliate relationship, publication, PR engagement, client agreement, or other arrangement between you and any podcast, host, network, agency, sponsor, guest, publisher, client, or third party, unless we expressly agree in writing.
You are solely responsible for evaluating and managing third-party relationships.
We do not guarantee the character, quality, reliability, availability, audience, authority, pricing, discount, criteria, responsiveness, conduct, or performance of any podcast, host, guest, network, publisher, sponsor, or third party.
You are responsible for resolving disputes with third parties. Guesterra has no obligation to intervene in or resolve such disputes.
19. Email Outreach Compliance
19.1 Your Legal Responsibility
You are solely responsible for ensuring that all outreach emails and communications you send through Guesterra comply with applicable laws, regulations, rules, platform policies, and industry standards.
Depending on where you, your recipients, or your campaigns are located, this may include:
CAN-SPAM;
GDPR;
ePrivacy rules;
UK GDPR;
PECR;
CASL;
Serbian privacy and electronic communications law;
other applicable privacy, anti-spam, data protection, electronic communications, advertising, endorsement, and consumer protection laws.
19.2 Specific Obligations
You agree that you will:
ensure you have a lawful basis to contact each recipient;
provide accurate and non-misleading sender information;
not use misleading subject lines;
not send deceptive, fraudulent, unlawful, or misleading content;
include required identification, contact, disclosure, address, or opt-out information where legally required;
honor opt-out requests, objections, unsubscribe requests, and do-not-contact requests promptly;
not send spam, abusive outreach, or unlawful unsolicited communications;
not use unlawfully obtained contact data;
not impersonate any person or entity;
not send defamatory, harassing, discriminatory, infringing, or otherwise unlawful content.
19.3 Sponsored Content and Material Connections
If your outreach, appearance, sponsorship, affiliate relationship, partnership, paid placement, free product arrangement, testimonial, endorsement, guest fee, appearance fee, or other arrangement involves compensation or another material connection, you are solely responsible for making all required disclosures and complying with applicable advertising, endorsement, influencer, professional, consumer protection, and platform rules.
19.4 Our Right to Act
We may suspend, restrict, or terminate your Account if we reasonably believe that your use of Guesterra poses a legal risk, violates applicable law, violates recipient rights, violates third-party provider rules, harms deliverability, or violates these Terms.
20. Acceptable Use
20.1 Acceptable Use Rules
This section forms part of Guesterra’s acceptable use rules.
If we publish a separate Acceptable Use Policy in the future, your use of Guesterra will also be subject to that separate policy. If there is a conflict between these Terms and the separate Acceptable Use Policy, these Terms control unless the separate Acceptable Use Policy expressly states otherwise.
20.2 Prohibited Conduct
You agree that you will not:
use Guesterra for any unlawful purpose;
send spam, unlawful unsolicited communications, or deceptive emails;
impersonate any person or entity;
misrepresent your affiliation, authority, credentials, identity, or relationship with any person or entity;
upload, transmit, or distribute malware, viruses, harmful code, or malicious content;
circumvent or attempt to bypass usage limits, credit limits, rate limits, billing controls, or entitlement controls;
scrape, crawl, harvest, extract, copy, resell, or redistribute Platform data, Podcast Data, contact data, or outputs for resale, redistribution, or use as a standalone database;
access Guesterra to build, train, support, or improve a competing product or service;
reverse engineer, decompile, disassemble, or attempt to derive source code, systems, prompts, models, scoring logic, or underlying structures;
probe, scan, test, attack, overload, or disrupt the Platform or related systems;
access another user’s Account or data without authorization;
share your login credentials with unauthorized third parties;
use Guesterra to harass, threaten, exploit, abuse, or harm others;
use Guesterra to send defamatory, obscene, discriminatory, hateful, infringing, or unlawful content;
use Guesterra to generate or distribute false or misleading information;
misuse affiliate links, discounts, referrals, coupons, or commissions;
create multiple accounts to bypass limits or billing;
use Guesterra for fully automated outreach abuse;
violate applicable law, third-party terms, or these Terms.
20.3 Enforcement
Violation of this section may result in suspension, restriction, or termination of your Account where reasonably necessary to protect Guesterra, users, recipients, providers, or the Platform.
Termination for breach does not entitle you to a refund.
21. Intellectual Property
21.1 Our Intellectual Property
Guesterra and its licensors own all right, title, and interest in and to the Platform, including:
software;
code;
architecture;
user interface;
product workflows;
AI prompt structures;
scoring logic;
internal algorithms;
admin logic;
databases and database structures;
branding;
trademarks;
logos;
domain names;
documentation;
support materials;
aggregated and anonymized data derived from use of the Platform.
Nothing in these Terms transfers ownership of the Platform to you.
21.2 Your Intellectual Property
You retain ownership of your User Content and the content of emails you create and send through Guesterra, subject to the license granted in these Terms.
We claim no ownership over your User Content.
21.3 Feedback
If you provide suggestions, ideas, feedback, bug reports, or product improvement requests, you agree that we may use that feedback without restriction, obligation, or compensation.
To the extent permitted by law, you assign to us all rights in such feedback.
Feedback does not include your confidential Customer Data or User Content.
22. Third-Party Services and Dependencies
22.1 Dependence on Third Parties
Guesterra depends on third-party services, including but not limited to:
Google, including Gmail and Google OAuth;
Unipile or another email integration provider;
Podscan or another podcast data provider;
Paddle or another payment provider;
Tolt or another affiliate tracking platform;
PostHog or another analytics and lifecycle email provider;
OpenAI, Anthropic, or another AI provider;
Vercel, Supabase, or other hosting, database, auth, or infrastructure providers;
Inngest or another background workflow provider;
Calendly or another scheduling provider.
22.2 No Liability for Third-Party Issues
We are not responsible for outages, delays, errors, data loss, policy changes, account suspensions, API deprecations, data inaccuracies, webhook delays, payment processing issues, provider downtime, or other issues caused by third-party services, except to the extent required by applicable law.
This includes, without limitation:
Gmail deliverability issues or Google account restrictions;
Unipile webhook delays or connection failures;
Podscan data inaccuracies or API changes;
Paddle billing or payment processing issues;
AI provider downtime or Output quality changes;
hosting, database, analytics, or workflow outages.
22.3 External Links
Guesterra may contain links to third-party websites or services.
We do not endorse and are not responsible for third-party content, accuracy, policies, or practices.
Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.
23. Strategy Calls and Reports
23.1 Monthly Strategy Call
Active paid subscribers may be entitled to one strategy call per month where included in the current plan description.
Strategy calls are booked through an external scheduling link, such as Calendly, and are subject to availability.
23.2 Reasonable Use
Strategy calls are intended for legitimate consultation relating to podcast outreach strategy, campaign direction, Platform usage, or related Guesterra workflows.
We may limit, reschedule, or decline calls that exceed reasonable scope, duration, or use.
23.3 Not Unlimited Consulting
A Guesterra subscription does not include unlimited consulting, done-for-you services, PR services, agency services, or guaranteed strategy support beyond what is expressly included in your Plan.
Unused calls do not roll over and have no cash value.
23.4 Consigliere Written Report
Consigliere may include a written monthly analytics, strategy, or performance report where expressly offered in the current plan description.
Such reports are informational and advisory only. They do not guarantee bookings, replies, media placements, deliverability, revenue, or business outcomes.
24. Privacy and Data Processing
24.1 Privacy Policy
Your use of Guesterra is also governed by our Privacy Policy, which explains how we collect, use, store, disclose, and protect personal data.
The Privacy Policy is incorporated into these Terms by reference.
24.2 Cookie Policy
Our Cookie Policy explains how we use cookies and similar tracking technologies, including for login, essential functionality, affiliate attribution, analytics, and marketing site operations.
The Cookie Policy is incorporated into these Terms by reference.
24.3 Data Processing for EU, UK, and Other Users
If you are located in the European Union, United Kingdom, Serbia, or another jurisdiction with applicable data protection laws, additional data processing terms may apply.
Where required, a Data Processing Agreement or additional privacy terms may be made available.
25. Disclaimers
25.1 As-Is Basis
To the fullest extent permitted by applicable law, Guesterra and all services, features, data, recommendations, AI Output, analytics, integrations, and related materials are provided on an “as is” and “as available” basis.
25.2 Disclaimer of Warranties
To the fullest extent permitted by applicable law, Guesterra disclaims all warranties and conditions, express, implied, statutory, or otherwise, including:
implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
warranties that the Platform will be uninterrupted, error-free, secure, or available at all times;
warranties regarding the accuracy, completeness, freshness, or reliability of Podcast Data, contact data, AI Output, analytics, scores, or recommendations;
warranties regarding email deliverability, inbox placement, sender reputation, replies, bookings, or media placements;
warranties regarding third-party services, data providers, integrations, or APIs;
warranties that the Platform will comply with laws applicable to your specific use.
25.3 No Professional Advice
Guesterra provides tools and informational outputs.
Nothing on the Platform constitutes legal, financial, tax, compliance, medical, PR, advertising, or professional advice.
You should consult qualified professionals for advice specific to your situation.
25.4 Mandatory Rights
Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the maximum extent permitted by law.
26. Limitation of Liability
26.1 Exclusion of Certain Damages
To the fullest extent permitted by applicable law, Guesterra, including its owners, officers, directors, employees, contractors, agents, affiliates, licensors, and service providers, will not be liable for any indirect, consequential, incidental, special, exemplary, punitive, or enhanced damages, including:
loss of profits;
loss of revenue;
loss of business opportunity;
loss of data;
loss of goodwill or reputation;
business interruption;
cost of substitute services;
damages arising from Podcast Data inaccuracies;
damages arising from AI Output errors;
damages arising from email deliverability issues;
damages arising from third-party service failures;
damages arising from your disputes with podcast hosts, clients, agencies, sponsors, networks, or other third parties.
This applies whether based on contract, tort, negligence, strict liability, statute, or any other legal theory, even if we were advised of the possibility of such damages.
26.2 Cap on Liability
To the fullest extent permitted by applicable law, Guesterra’s total aggregate liability for any and all claims arising out of or relating to these Terms or the Platform will not exceed the greater of:
the amount you paid to Guesterra in the 12 months immediately before the event giving rise to the claim; or
one hundred euros, EUR 100.
26.3 Essential Basis
The limitations of liability in this section form an essential basis of the agreement between you and Guesterra.
Guesterra would not provide the Platform without these limitations.
26.4 Exceptions
Nothing in these Terms limits liability that cannot be limited under applicable law.
27. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Guesterra, its affiliates, and their respective owners, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:
your use of Guesterra;
your User Content;
your email outreach;
your AI Output use;
your breach of these Terms;
your violation of applicable law;
your violation of third-party rights;
your violation of third-party provider terms;
your failure to comply with email outreach, privacy, anti-spam, advertising, endorsement, or electronic communications laws;
your interactions or disputes with podcast hosts, networks, clients, agencies, sponsors, publishers, guests, or third parties;
activity by your Agency Members, Authorized Users, contractors, employees, or invited users.
We may assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.
28. International Use, Sanctions, and Restrictions
Guesterra may be accessed globally, except where prohibited by law, sanctions, trade restrictions, provider requirements, or our compliance policies.
You may not use Guesterra if you are located in, organized under the laws of, or ordinarily resident in a jurisdiction subject to applicable sanctions or embargoes.
You may not use Guesterra if you are on a restricted party list or if your use would violate export control, sanctions, anti-bribery, anti-corruption, or similar laws.
We may restrict or terminate access where required or reasonably appropriate for legal, sanctions, provider, or compliance reasons.
29. Governing Law and Dispute Resolution
29.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Serbia, without regard to conflict of law principles.
29.2 Courts
Unless otherwise required by applicable law, any dispute, controversy, or claim arising out of or relating to these Terms or Guesterra will be submitted to the competent courts in Belgrade, Serbia.
Both parties consent to the jurisdiction of those courts.
29.3 Mandatory Consumer Rights
If applicable consumer protection law in your jurisdiction requires a different forum, dispute resolution mechanism, or mandatory rights that cannot be waived, those mandatory provisions apply.
29.4 Time Limit on Claims
To the fullest extent permitted by applicable law, any claim you may have arising out of or relating to these Terms or Guesterra must be commenced within one year after the cause of action accrues. Otherwise, such claim is permanently barred.
30. General Provisions
30.1 Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, any separate Acceptable Use Policy, and any separately agreed documents, such as a Data Processing Agreement, Affiliate Program Terms, order form, or plan terms, constitute the entire agreement between you and Guesterra regarding the Platform.
30.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions remain in effect.
The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, where possible.
30.3 No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Any waiver must be in writing and signed by an authorized representative of Guesterra.
30.4 Assignment
You may not assign or transfer these Terms or your rights or obligations without our prior written consent.
We may assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, creation of a new Guesterra entity, or transfer of the Guesterra business, provided that the assignee assumes the relevant obligations under these Terms.
30.5 Force Majeure
We are not liable for failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet outages, third-party service failures, government orders, power failures, cyberattacks, provider policy changes, API changes, or other events beyond our reasonable control.
30.6 Relationship of the Parties
Nothing in these Terms creates a partnership, joint venture, employment, agency, fiduciary, franchise, or representative relationship between you and Guesterra.
You have no authority to bind Guesterra in any way.
30.7 Notices
We may provide notices by email, in-app notice, website posting, account notification, or another reasonable method.
You are responsible for keeping your contact information current.
30.8 Survival
Sections that by their nature should survive termination will survive, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, confidentiality, and general provisions.
31. Contact Information
For questions, concerns, support requests, or legal notices regarding these Terms, please contact us at:
Norrin Radd, operating as Guesterra
Email: support@guesterra.co
Legal email: legal@guesterra.co
Privacy contact: privacy@guesterra.co
Website: guesterra.co
Registered address: insert registered address in Serbia
Registration number: insert registration number
Tax/VAT details: insert tax/VAT details